Terms of service

Effective Date: 15th September 2026

OVERVIEW

Welcome to VELMÉ Jewelry. The terms “we,” “us,” and “our” refer to VELMÉ Jewelry.

VELMÉ Jewelry operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). VELMÉ Jewelry is powered by Shopify, which enables us to provide the Services to you.

By visiting our website, accessing our Services, or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), together with any additional terms, policies, and conditions referenced in these Terms or made available on our website, including our Privacy Policy and Return & Exchange Policy.

These Terms apply to all users of the Services, including browsers, customers, and other visitors.

Please read these Terms carefully. They contain important information regarding your rights and obligations, including provisions concerning product information, orders, shipping, warranties, limitations of liability, and dispute resolution.

If you do not agree to these Terms or our Privacy Policy, please do not access or use our Services.

SECTION 1 – ACCESS, ELIGIBILITY & ACCOUNTS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian where permitted by applicable law.

You may be required to provide certain information to use certain features of our Services or to make a purchase, including your name, email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide to us is accurate, current, and complete and that you have the right to provide such information.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You may not transfer, sell, assign, or license your account to another person without our prior written consent.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, and other information displayed on our website are accurate.

However, colors and product appearance may vary depending on your device, screen settings, lighting, and other factors.

We do not guarantee that the appearance of a product on your device will exactly match the physical product.

Product availability, descriptions, specifications, and pricing may change from time to time without notice.

We reserve the right to discontinue products and to limit quantities or restrict sales to particular persons, geographic regions, or jurisdictions where permitted by applicable law.

Nothing in these Terms excludes or limits any product warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited under applicable law.

SECTION 3 – ORDERS & CANCELLATIONS

When you place an order through our website, you are submitting an offer to purchase the products selected by you.

An order is not accepted until we confirm its acceptance and have received or successfully processed payment.

VELMÉ Jewelry reserves the right to accept, decline, or cancel an order where permitted by applicable law, including in circumstances involving:

Product availability
Pricing or listing errors
Payment issues
Suspected fraud or unauthorized transactions
Shipping restrictions
Errors in customer or shipping information
Other legitimate business or legal reasons

If we cancel or decline an order after payment has been received, we will provide an appropriate refund for the amount paid for the cancelled order, subject to applicable law.

We will generally contact you using the email address, billing address, or phone number provided with your order.

Please review your order carefully before submitting it. Once an order has been accepted and processed, we may be unable to accommodate cancellation requests.

Your purchases are subject to our Return & Exchange Policy, which forms part of these Terms.

You represent that products purchased through our Services are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 – PRICES, TAXES & BILLING

Prices, discounts, offers, and promotions may change without notice.

The price charged for a product will generally be the price displayed at the time the order is placed and confirmed.

Unless expressly stated otherwise, prices may not include shipping charges, customs duties, import taxes, or other charges imposed by the destination country.

For customers in India, applicable taxes will be charged in accordance with applicable Indian tax laws.

For international and U.S. customers, applicable sales taxes, customs duties, import taxes, brokerage fees, or other governmental charges may apply depending on the destination and applicable law.

Where such charges are not collected by VELMÉ Jewelry at checkout, they may be payable by the customer upon import or delivery.

You agree to provide accurate and complete billing, payment, shipping, and account information.

You are responsible for promptly updating your information so that we can complete transactions and contact you when necessary.

You represent that:

The payment information you provide is accurate and complete;
You are authorized to use the payment method provided;
Your payment provider will honor authorized charges; and
You will pay all amounts properly due for your purchases, including applicable shipping charges and taxes.

SECTION 5 – SHIPPING & DELIVERY

We aim to process and deliver orders as quickly and safely as reasonably possible.

Any shipping or delivery dates provided on our website are estimates unless expressly stated otherwise.

Actual delivery times may vary due to carrier schedules, weather, customs processing, address issues, holidays, or other circumstances outside our reasonable control.

We will provide shipping information and tracking details where available.

For international orders, including orders shipped to the United States, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us because of an incorrect address, failure to accept delivery, or other circumstances attributable to the customer, additional shipping charges may apply.

Nothing in this section limits any rights you may have under applicable consumer-protection or shipping laws.

SECTION 6 – RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, and refunds are governed by our Return & Exchange Policy, which is incorporated into these Terms.

Our current policy provides separate information for:

🇮🇳 India customers – 7-day return and 15-day exchange period

🇺🇸 U.S. customers – 7-day return and 15-day exchange period

For U.S. customers, approved returns are shipped to our return address in India, and customers are responsible for applicable return shipping costs for voluntary returns or exchanges, as described in our Return & Exchange Policy.

Nothing in our Return & Exchange Policy or these Terms is intended to exclude any return, refund, warranty, or other consumer right that cannot legally be excluded or limited under applicable law.

SECTION 7 – INTELLECTUAL PROPERTY

Our Services and their contents, including but not limited to our trademarks, brand name, logos, text, photographs, images, graphics, product descriptions, videos, audio, designs, layout, and arrangement, are owned by VELMÉ Jewelry, its affiliates, or its licensors and are protected by applicable intellectual-property laws.

These Terms permit you to use our Services for personal and non-commercial purposes only.

Except where expressly permitted by us in writing or by applicable law, you may not:

Reproduce or copy our content;
Distribute or republish our content;
Modify or create derivative works;
Publicly display or perform our content;
Use our trademarks or logos;
Scrape, reproduce, or commercially exploit our website or content; or
Otherwise use our intellectual property without authorization.

VELMÉ Jewelry's name, logos, product names, designs, and slogans are trademarks of VELMÉ Jewelry or their respective owners.

Shopify's name, logo, and trademarks belong to Shopify.

All other trademarks appearing on our Services belong to their respective owners.

All rights not expressly granted are reserved.

SECTION 8 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or features through our Services.

We do not necessarily monitor, control, or endorse these third-party tools.

Such tools may be provided by third parties and may be subject to their own terms and privacy policies.

To the extent permitted by applicable law, your use of third-party tools is at your own discretion and subject to the terms provided by the relevant third-party provider.

We may introduce additional features, tools, or resources in the future. Any such features will form part of the Services and will be subject to these Terms unless otherwise stated.

SECTION 9 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites, applications, services, or other resources.

These links are provided for convenience and do not necessarily constitute an endorsement by VELMÉ Jewelry.

We do not control third-party websites and are not responsible for their content, accuracy, availability, security, privacy practices, or policies.

If you access a third-party website or purchase products or services from a third party, you do so at your own risk and should review that third party's terms and privacy policy.

Questions or complaints regarding third-party products or services should be directed to the relevant third party.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

VELMÉ Jewelry uses Shopify to power and operate our online store and certain aspects of our Services.

Your purchase of products through our store is a transaction between you and VELMÉ Jewelry, not Shopify.

Shopify provides the technology platform that enables us to operate our store but is not the seller of our products.

Nothing in these Terms is intended to impose obligations on Shopify regarding products sold by VELMÉ Jewelry beyond those applicable to Shopify under its own agreements, policies, or applicable law.

SECTION 11 – PRIVACY

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, disclose, store, and protect personal information.

Our Privacy Policy applies to personal information collected through our Services and should be read together with these Terms.

Because our store is powered by Shopify, Shopify and other service providers may process certain information on our behalf or in connection with your use of the Services.

Information may also be processed or stored in countries other than your country of residence.

For more information, please review our Privacy Policy [LINK].

SECTION 12 – REVIEWS & FEEDBACK

If you submit, upload, post, email, or otherwise provide reviews, comments, suggestions, ideas, photographs, proposals, or other content (“Feedback”), you grant VELMÉ Jewelry a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, distribute, and otherwise use that Feedback in connection with our business and Services.

You represent that:

You own or have the necessary rights to provide the Feedback;
Your Feedback does not violate the rights of another person or entity;
Your Feedback does not contain unlawful, defamatory, abusive, obscene, fraudulent, or misleading content; and
Your Feedback does not contain viruses, malware, or other harmful material.

We may remove or refuse to publish Feedback that we reasonably believe violates these Terms or applicable law.

We are not obligated to maintain Feedback in confidence or provide compensation for Feedback unless expressly agreed otherwise.

You remain responsible for the content and accuracy of your Feedback.

SECTION 13 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

Where permitted by applicable law, we reserve the right to correct errors, update information, or cancel affected orders.

If an order is affected by a material error in pricing or product information, we will take reasonable steps to notify you and, where appropriate, provide you with the option to cancel the affected order.

Nothing in this section limits rights that cannot legally be excluded under applicable law.

SECTION 14 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use the Services:

For any unlawful or fraudulent purpose;
To violate applicable laws or regulations;
To infringe intellectual-property or other rights;
To harass, threaten, abuse, defame, or harm another person;
To submit false or misleading information;
To distribute spam or unauthorized promotional material;
To impersonate another person or entity;
To upload viruses, malware, or malicious code;
To interfere with the operation or security of our Services;
To scrape, crawl, or collect data without authorization;
To collect or track personal information belonging to others without authorization;
To circumvent security measures;
To reproduce, copy, resell, or exploit our Services without authorization; or
To engage in conduct that could reasonably harm VELMÉ Jewelry, our customers, Shopify, or other users.

We reserve the right to suspend or terminate access to our Services where we reasonably believe that a user has violated these Terms or applicable law.

SECTION 15 – TERMINATION

We may suspend or terminate your access to all or part of the Services where permitted by applicable law, including where you materially violate these Terms or engage in fraudulent, abusive, unlawful, or harmful conduct.

Termination does not affect rights or obligations that arose before termination.

The provisions relating to intellectual property, Feedback, disclaimers, limitations of liability, indemnification, privacy, governing law, dispute resolution, and any other provisions that by their nature should survive termination will continue to apply.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, information provided through the Services is made available for general informational purposes.

VELMÉ Jewelry does not guarantee that all information will always be complete, accurate, current, or error-free.

EXCEPT AS EXPRESSLY PROVIDED BY VELMÉ JEWELRY OR REQUIRED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VELMÉ JEWELRY DISCLAIMS IMPLIED WARRANTIES AND CONDITIONS, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, GUARANTEE, RIGHT, OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

SECTION 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VELMÉ JEWELRY AND ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, SAVINGS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR PRODUCTS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VELMÉ JEWELRY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO A PARTICULAR PURCHASE OR CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO VELMÉ JEWELRY FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW AND DO NOT APPLY WHERE SUCH LIMITATIONS ARE PROHIBITED OR UNENFORCEABLE.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless VELMÉ Jewelry and its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable expenses arising from:

Your material violation of these Terms;
Your unlawful use of the Services;
Your violation of another person's rights; or
Your misuse of the Services.

This provision does not require you to indemnify VELMÉ Jewelry for matters caused by VELMÉ Jewelry's own unlawful conduct or for circumstances where such indemnification is prohibited by applicable law.

SECTION 19 – CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict, or waive any consumer rights, statutory warranties, guarantees, remedies, or protections that cannot legally be excluded or limited under the laws applicable to you.

If any provision of these Terms conflicts with a mandatory consumer-protection law applicable to you, the mandatory law will apply to the extent of the conflict.

For U.S. customers, certain federal and state laws may provide rights that cannot be waived through a website contract.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.

SECTION 21 – WAIVER & ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

These Terms, together with our Privacy Policy, Return & Exchange Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Services, except where additional terms expressly apply to a particular transaction or service.

SECTION 22 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

VELMÉ Jewelry may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.

SECTION 23 – GOVERNING LAW & DISPUTES

These Terms are governed by and construed in accordance with the laws of India, except to the extent that mandatory laws applicable to a customer in their jurisdiction provide otherwise.

Nothing in these Terms is intended to deprive a consumer of rights or protections that cannot legally be waived under the laws applicable to that consumer.

For customers in India, disputes may be subject to the jurisdiction of the appropriate courts in Delhi, India, subject to applicable law.

For customers outside India, including customers in the United States, mandatory consumer-protection laws and jurisdictional rules applicable to the customer may apply where required by law.

SECTION 24 – HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the interpretation or meaning of the provisions.

SECTION 25 – CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms by posting an updated version on our website.

When appropriate, we will provide notice of material changes in accordance with applicable law.

The updated Terms will become effective on the date stated in the revised Terms unless otherwise required by applicable law.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms to the extent permitted by law.