Shipping policy

Effective Date: 15th Septmeber 2026

At VELMÉ™ Jewelry, every order is carefully prepared, quality-checked, and securely packaged before dispatch. As our jewelry is prepared with care, please allow the processing time mentioned below before your order is shipped.

🇮🇳 A. India Shipping

1. Order Processing

  • All orders are processed within 4–5 business days after payment confirmation.
  • Each piece is carefully crafted and quality-checked before dispatch.
  • Made-to-order jewelry may require 2–3 additional business days for preparation before shipping.
  • Processing time is separate from the shipping/delivery time stated below.

2. Shipping Time

  • Standard Delivery: approximately 2-3 business days after dispatch, depending on the delivery location.
  • Delivery estimates are approximate and may vary due to courier delays, holidays, weather, address issues, or other circumstances beyond our reasonable control.
  • If an order is expected to be significantly delayed, we will provide an appropriate update where reasonably possible.

3. Shipping Charges

  • Free shipping is available on all prepaid & COD orders across India.
  • Any applicable shipping charges, if different from the above, will be displayed at checkout before payment.

4. Order Tracking

Once your order has been shipped, you will receive an email and/or WhatsApp update containing the tracking ID and courier details, where tracking is available.

You can track your shipment using the tracking link provided or through the applicable courier partner's website.

5. Packaging

  • All jewelry is securely packed in tamper-proof, elegant packaging designed to help protect your order during transit.
  • Each parcel undergoes a quality and packaging check before dispatch.

6. Delays, Loss, or Delivery Issues

If you experience a significant delay, delivery issue, or believe your shipment may have been lost, please contact us at:

Email: velme.care@gmail.com
WhatsApp: +91 8448781947

Please include your order ID and relevant delivery details.

We will coordinate with our logistics partners and make reasonable efforts to assist in resolving the issue.

🇺🇸 B. USA & International Shipping

1. Order Processing

  • Orders are generally processed within 4–5 business days after payment confirmation.
  • Each piece is carefully crafted and quality-checked before dispatch.
  • Made-to-order jewelry may require 2–3 additional business days for preparation before shipping.
  • Processing time is separate from the international shipping/delivery time.

2. Shipping Time

  • Estimated Standard Delivery: approximately 2-3 business days after dispatch, depending on the destination and carrier.
  • International delivery times may vary due to customs clearance, carrier delays, holidays, weather, address issues, or other circumstances beyond our reasonable control.
  • Customs processing may add additional time to the estimated delivery period.

3. Shipping Charges

Applicable international shipping charges will be displayed at checkout before payment.

Shipping charges may vary depending on the destination, order value, shipping method, or other applicable factors.

4. Taxes, Duties & Import Charges

  • For orders shipped to the USA, applicable taxes, customs duties, and import charges are included in the price paid at checkout, where applicable.
  • Customers will not be required to pay additional import duties or taxes to the courier upon delivery, except where an unexpected government charge or other amount is imposed that cannot reasonably be collected or prepaid by VELMÉ Jewelry.
  • VELMÉ Jewelry handles the applicable taxes and duties associated with the shipment as part of the checkout price.
  • The final amount payable by the customer will be clearly displayed at checkout before payment.

5. Order Tracking

Once your order has been shipped, you will receive an email and/or WhatsApp update with the tracking ID and courier details, where available.

You can track your shipment using the tracking link provided or through the applicable courier partner's website.

6. Packaging

  • All jewelry is securely packed in tamper-proof, elegant packaging designed to help protect your order during international transit.
  • Each parcel undergoes a thorough quality and packaging check before dispatch.

7. Delays, Loss, or Delivery Issues

If your shipment is significantly delayed, appears lost, or you experience another delivery issue, please contact us at:

Email: velme.care@gmail.com
WhatsApp: +91 8448781947

Please provide your order ID, tracking number, and relevant delivery details.

We will coordinate with our logistics partners and make reasonable efforts to assist in resolving the issue.

8. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including any apartment, unit, ZIP/postal code, or other information required for delivery.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or re-delivery charges may apply where permitted by applicable law.

C. Important Delivery Information

Delivery estimates provided by VELMÉ Jewelry are estimates and are not guaranteed unless expressly stated otherwise.

We will make reasonable efforts to process and ship orders within the stated timeframes. However, delays may occur because of circumstances outside our reasonable control, including:

  • Courier or transportation delays
  • Customs clearance
  • Severe weather
  • Public holidays
  • Incorrect or incomplete delivery information
  • Customs or regulatory requirements
  • Unforeseen logistical disruptions
  • Other events beyond our reasonable control

Nothing in this Shipping & Delivery Policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law.

For U.S. orders, if we cannot ship an order within the timeframe promised at the time of purchase, we will handle the delay in accordance with applicable law, including providing any required notice, revised shipping information, cancellation option, or refund where required.

Contact Us

VELMÉ™ Jewelry
📧 Email: velme.care@gmail.com
📱 WhatsApp: +91 8448781947
📍 Address: D1/364, Street No. 08, Harsh Vihar, Mandoli, Delhi – 110093, India