Shipping policy

1. Order Processing

  • All orders are processed within 4-5 business days after payment confirmation.

  • Each piece is carefully crafted and quality-checked before dispatch.

  • Made-to-order jewelry may take 2–3 additional days for preparation before shipping.

2. Shipping Time

  • Standard Delivery: 7-8 business days (depending on location).

  • Please note that delivery times may vary due to factors beyond our control, such as courier delays, holidays, or unforeseen circumstances.

3. Shipping Charges

  • Free shipping on all prepaid orders across India.

  • Any applicable charges will be displayed at checkout before payment.

4. Order Tracking

  • Once your order is shipped, you will receive an email and/or WhatsApp update with the tracking ID and courier details.

  • You can track your order through the courier partner’s website or via the tracking link provided.

5. Packaging

  • All jewelry pieces are securely packed in tamper-proof, elegant boxes to ensure safe delivery.

  • Each parcel undergoes a thorough quality and packaging check before dispatch.

6. Delays or Delivery Issues

  • In rare cases of delay or loss, please contact us at velme.care@gmail.com or +91 8448781947 with your order ID.

  • We will coordinate with our logistics partners to resolve the issue promptly.