Refund policy

At VELMÉ™ Jewelry, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

We offer a 7-day return policy and a 15-day exchange policy from the date of delivery, subject to the terms and conditions outlined below.

A. India Return & Exchange Policy

A1. Returns

Customers in India may request a return within 7 days of delivery.

To be eligible for a return, the item must meet the following conditions:

It must be unworn and unused.
It must be in the same condition in which it was received.
All original tags must remain attached.
It must be returned in its original packaging.
Valid proof of purchase must be provided.

To initiate a return, please contact us at velme.care@gmail.com within 7 days of delivery.

Return Shipping Costs: The customer is responsible for all shipping and logistics costs associated with returning an item for a voluntary return. These costs are non-refundable and will not be deducted from or reimbursed as part of the product refund.

Customers may arrange return shipping through a reliable courier service at their own expense. Return shipping instructions and the return address will be provided once the request is approved.

Please do not ship any item back without receiving prior return approval. Unauthorized returns may not be accepted.

VELMÉ™ Jewelry is not responsible for items lost or damaged during return transit when the customer arranges the shipment.

A2. Exchanges

Customers in India may request an exchange within 15 days of delivery.

The quickest way to exchange an item is to return the original product following the return procedure and, once the return is accepted, place a new order for the desired item.

Exchange Shipping Costs: The customer is responsible for all shipping and logistics costs associated with returning the original item and any applicable shipping charges for sending the replacement item.

All exchanges are subject to product availability and approval by VELMÉ™ Jewelry.

A3. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days, unless another refund method is required or agreed upon.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Return shipping charges, courier fees, and other costs incurred by the customer to return an item are non-refundable. Only the eligible product amount will be refunded, subject to the terms of this policy and applicable law.

A4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at velme.care@gmail.com and provide photographs and relevant details of the issue.

These cases will be reviewed individually. If the issue is verified, VELMÉ™ Jewelry will determine an appropriate resolution, which may include a replacement, repair, or refund, in accordance with applicable law.

Please do not ship a damaged, defective, or incorrect item back before contacting us and receiving return instructions.

The customer will not be required to bear return shipping costs where applicable law requires VELMÉ™ Jewelry to cover them.

B. USA Return & Exchange Policy

B1. Returns

Customers in the United States may request a return within 7 days of delivery.

To be eligible for a return, the item must meet the following conditions:

It must be unworn and unused.
It must be in the same condition in which it was received.
All original tags must remain attached.
It must be returned in its original packaging.
Valid proof of purchase must be provided.

To initiate a return, please contact us at velme.care@gmail.com within 7 days of delivery.

Please do not ship any item back without receiving prior return approval.

Important Information for US Customers

VELMÉ™ Jewelry does not currently operate a return warehouse or store in the United States. All approved US returns must be shipped to our designated return address in India.

The customer is responsible for all costs associated with returning an item from the United States to India, including international shipping charges, courier fees, customs duties, taxes, and other charges associated with the return, where applicable.

Return shipping costs for voluntary returns or exchanges are non-refundable and are not included in the product refund.

We strongly recommend using a reliable, trackable shipping service. VELMÉ™ Jewelry is not responsible for items lost or damaged during return transit when the customer arranges the shipment.

B2. Exchanges

Customers in the United States may request an exchange within 15 days of delivery.

The original item must be returned to our designated return address in India.

The customer is responsible for the return shipping costs, including international shipping charges, customs duties, taxes, and other applicable charges. Any shipping charges for sending the replacement item will also be the customer's responsibility.

Once the returned item has been received and accepted, the customer may place a new order for the desired item, subject to availability.

B3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days, unless another refund method is required or agreed upon.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

For voluntary US returns, the cost of shipping the item back to India, customs duties, taxes, and other return-related charges are not included in the refund.

Any refund or return rights required by applicable law will remain unaffected.

B4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide photographs and relevant details of the issue.

Please do not ship the item back to India before contacting us and receiving return instructions from our team.

These cases will be reviewed separately from voluntary returns. If the issue is verified, VELMÉ™ Jewelry will provide an appropriate resolution in accordance with applicable law.

C. Non-Returnable & Non-Exchangeable Items

Customized or personalized items cannot be returned or exchanged, as they are made specifically according to your order, except where a return or other remedy is required by applicable law.

D. General Return Conditions

All return and exchange requests must be submitted within the applicable time limits.
Returns and exchanges require prior approval from VELMÉ™ Jewelry.
Items must meet the eligibility requirements outlined in this policy.
Customers are responsible for securely packaging returned items to minimize the risk of transit damage.
Customers should retain their courier receipt and tracking details until the return is completed.
Return shipping and logistics costs for voluntary returns and exchanges are the customer's responsibility and are non-refundable, subject to applicable law.
Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.