Privacy policy
Effective Date: 25th October 2025
VELMÉ Jewelry (“Company,” “we,” “us,” or “our”) operates this website and online store, including all related features, content, and services (collectively, the “Services”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
By accessing or using our website or making a purchase through it, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
1. Information We Collect
When you interact with our Services, whether by browsing, creating an account, making a purchase, or communicating with us, we may collect certain personal information from you. This may include your name, contact details, billing and shipping addresses, payment information, and communication details. We may also collect technical information such as your IP address, browser type, and activity on our website through cookies or analytics tools.
We do not collect or process any sensitive personal data such as health information, caste, religion, or biometric data.
2. Use of Personal Information
We use your personal information primarily to process and fulfill your orders, facilitate secure payments, arrange deliveries, and handle returns or exchanges. It also helps us communicate with you regarding your account, respond to queries, and improve your shopping experience. Your information enables us to recommend products, send order updates, and, where you have consented, share promotional offers or newsletters.
Additionally, we use the information to ensure the security of our platform, prevent fraudulent transactions, and comply with applicable laws or lawful requests from government authorities.
3. Disclosure of Information
We may share your information with trusted service providers such as payment gateways, logistics partners, and technology vendors who assist us in operating our website and fulfilling your orders. These third parties are bound by confidentiality and data protection obligations and are authorized to use your information only as necessary to perform their functions.
In limited circumstances, we may also disclose information to comply with legal obligations, respond to lawful requests, or protect our rights and the safety of our customers. We do not sell, rent, or trade your personal information with any third party.
4. Data Security and Retention
We maintain reasonable security measures, both technical and organizational, to safeguard your personal information from unauthorized access, alteration, or disclosure. While no system can guarantee absolute security, we follow industry-standard practices to protect your data.
Your information is retained only for as long as necessary to fulfill the purposes outlined in this Policy, to comply with legal requirements, or to resolve potential disputes. Once no longer required, the data is securely deleted or anonymized.
5. Your Rights
You have the right to access, review, and correct your personal information stored with us. You may also withdraw consent for marketing communications or request deletion of your data, subject to applicable legal or contractual obligations. To exercise these rights, you can contact us at _____________email ID
We may verify your identity before processing such requests to ensure data security. Withdrawal of consent may affect our ability to provide certain services or fulfill orders.
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website traffic. You may disable cookies through your browser settings; however, doing so may affect certain functionalities of the website.
7. Children’s Privacy
Our Services are intended for individuals above 18 years of age. We do not knowingly collect personal information from minors. If you believe that a minor has shared personal data with us, please contact us so that we can take appropriate action.
8. Data Storage and Cross-Border Transfers
Since our online store is hosted on Shopify, your data may be transferred to and stored on servers located outside India. Shopify implements appropriate safeguards to ensure that your personal information is handled securely and in accordance with applicable privacy standards. By using our Services, you consent to such cross-border data transfers.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. Your continued use of the Services after any such updates constitutes your acceptance of the revised terms.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact:
VELMÉ Jewelry
WhatsApp Business +91 8448781947
Email: ceo@velme.co